Your questions, answered.

A small online payment that secures your spot. Each club sets the percentage. You pay the rest in cash at the club on match day.

You see the amount before confirming: for a full court booking, the total minus the deposit. For an open match, your share (the total divided by 4) minus your deposit.

With Mercado Pago, inside the app.

The booking is held for 15 minutes. If payment is not completed, it is released.

Yes. If you cancel before the club’s cancellation deadline, your deposit is refunded. After that deadline, the club keeps the deposit. You can check the deadline in your booking before confirming.

The same cancellation rules apply: before the club’s deadline, your deposit is refunded. After the deadline, it is forfeited.

A booked court that other players can join until all 4 spots are filled. Each player pays their own deposit to join.

If spots are still empty 30 minutes before the start, the match is automatically cancelled and all deposits are refunded.

Players within the match’s level range who meet its preference: men only, women only, mixed or everyone.

Yes: send a join request. Everyone in the match votes. If they all accept, we let you know so you can pay your deposit and join. One rejection closes the request for that match. Requesting is free and does not reserve a spot.

Yes. Open matches have a chat for arranging details and asking questions.

It starts with a questionnaire when you sign up, on a scale from 0 to 7. It then changes with your competitive match results.

Only competitive matches with all 4 spots filled and a confirmed result. Friendly matches do not change your level.

One player submits the result. Someone from the opposing pair confirms or corrects it.

It runs from 0.25 below to 0.75 above the creator’s level. For friendly matches, the organiser can adjust it.

After a match, you can rate whether each player performed above or below their level. The rating only changes a level by 0.1 if all three other players agree.

To show nearby clubs and matches, and alert you to matches in your area. Location is used only while you use the app. You can also enter your city instead of sharing it.

Your name, photo and level in matches you have joined or requested to join, plus your chat messages. Your phone number and date of birth are not displayed.

Press and hold a message or tap “⋯” next to a player. Blocking hides their messages. We review reports.

Go to Profile → Account → Delete account, or email us if you no longer have the app. See how to delete your account for the steps and what happens to your data.

Check that FaltaOne has notification permission in your phone settings and that alerts are enabled in Profile → Alerts.