Who provides the service
FaltaOne is a platform operated by Zerebro LLC, a Wyoming limited liability company, with an address at 30 N Gould St Ste N, Sheridan, WY 82801, United States. Its registered agent is Northwest Registered Agent Service Inc. For service enquiries, contact support@faltaone.com.
These terms describe use of the website and the app when available. FaltaOne helps players find each other, organise matches and book courts. The club named in each booking provides the court service. This division of roles does not limit responsibilities imposed on FaltaOne or the club by law.
Age and account
You must be at least 16 years old to use the app. If you are 16 or 17, you need permission from your parent or legal guardian where applicable law requires it, particularly for payment obligations. The app’s minimum age does not replace a club’s entry or participation requirements.
Provide accurate information, keep it up to date and protect access to your account. Do not share credentials, impersonate someone or create accounts to evade a restriction. Tell us if you notice access you do not recognise.
Bookings and payments
Before paying, check the club, court, date, time, price, deposit and cancellation deadline. The club sets the deposit percentage and cancellation window. These conditions must be available before you confirm the booking.
The planned payment method uses Mercado Pago for the deposit and cash at the club for the balance. For a whole-court booking, the balance is the total price minus the deposit. In an open match, each player pays one quarter of the court price, minus their deposit.
A booking awaiting payment expires after 15 minutes without completed payment. Keep your receipt and check the booking status. If you see a charge without confirmation, contact support before paying again.
Open matches and player levels
An open match needs four players. If it is still incomplete 30 minutes before its start, it is cancelled and the players who joined are entitled to their deposits back.
If your level is outside the match range, you can request to join. The players in the match must unanimously accept the request. Requesting permission is free and does not reserve a place: payment takes place after acceptance.
Your initial level is estimated through a questionnaire on a scale from 0 to 7. Friendly matches do not change it. A competitive match must have four players and a confirmed result to affect player levels. One team submits the result and the opposing team confirms it or proposes a correction. The level helps organise matches; it is not a sporting certification.
Cancellations and refunds
If you cancel a booking or leave a match before the club’s stated deadline, you are entitled to a deposit refund. After that deadline, the ordinary condition is forfeiture of the deposit, unless a refund is required by law or another applicable circumstance.
Club conditions cannot override mandatory consumer rights. The consumer right of withdrawal is separate from an ordinary cancellation. If the club cannot provide the service or there is a billing error, contact support so the transaction and appropriate remedy can be reviewed. These terms do not guarantee a date when a bank will credit a refund.
Conduct and content
Follow the community guidelines, respect other players and observe the club’s safety rules. Do not use the platform for harassment, discrimination, fraud, illegal content or manipulating results.
You retain the rights to your content. By uploading a photo or sending a message, you allow its use only as needed to display it, operate the service and handle reports. You must have the necessary rights and permissions and avoid disclosing someone else’s personal information without authorisation.
Safety, access and account closure
Padel involves physical activity. Choose matches suited to your circumstances and respect court conditions. FaltaOne does not assess your medical fitness or guarantee other participants’ conduct. This does not exclude legally enforceable responsibilities.
We may review reports and restrict content or accounts in response to violations, fraud or risks to the community. Measures should be proportionate to the situation; you can ask support to review them. Access restrictions do not remove your rights concerning payments or unresolved complaints.
You can request account deletion. Manage future bookings first so commitments are not left unresolved. Closing an account does not necessarily erase records that must be retained for legal obligations or an outstanding transaction; see the privacy policy.
Changes and enquiries
The date on this page identifies the document version. Material changes will be communicated before they apply where required. A change does not retrospectively alter the price or conditions of a confirmed booking without a valid basis.
Nothing in these terms requires you to waive mandatory consumer protections, complaints to a competent authority or access to the courts available under applicable law. If the Spanish and English versions differ, ask us to clarify; the translation does not reduce your rights.
For enquiries or complaints, email support@faltaone.com with the information needed to identify the issue. Do not send passwords or full payment card details.